Our Policies

All services must be scheduled in advance. We recommend booking at least 48 hours ahead to ensure availability.

A meet & greet is required before the first booking. This allows us to get to know your dog and discuss any special needs.

Holiday and peak-season bookings (Thanksgiving, Christmas, New Year, Spring Break, summer) should be made as early as possible — these fill up quickly.

We reserve the right to decline service for dogs that display aggressive behavior toward people or other animals.

Cancellations made 48 hours or more before the scheduled service will receive a full refund or credit.

Cancellations made less than 48 hours before the scheduled service may be subject to a cancellation fee.

Holiday bookings require 7 days notice for a full refund. Cancellations within 7 days of a holiday booking will forfeit the deposit.

No-shows (failure to cancel and failure to be present) will be charged the full service fee.

We understand emergencies happen — please contact us as soon as possible and we will do our best to accommodate.

All dogs must be current on Rabies, Distemper/Parvo (DHPP), and Bordetella (kennel cough) vaccinations. Proof may be requested.

Dogs must be on a regular flea and tick prevention program. We reserve the right to refuse service to dogs showing signs of infestation.

Dogs showing signs of illness (vomiting, diarrhea, lethargy, contagious conditions) will not be accepted for boarding or group services.

If your dog becomes ill during a stay, we will contact you immediately. Emergency veterinary care will be sought if necessary, and costs are the responsibility of the owner.

Please inform us of any known medical conditions, allergies, or medications before your booking.

Please provide your dog's own food in clearly labeled, pre-portioned bags or containers. We feed according to your instructions.

We do not recommend changing your dog's diet while in our care, as this can cause digestive upset.

Please bring any medications, supplements, or special treats your dog requires, along with clear instructions.

For boarding, please bring your dog's bed, blanket, or a familiar item from home to help them feel comfortable.

We provide fresh water at all times. Please let us know if your dog has any specific water preferences or restrictions.

Howie's Hounds will provide care to the best of our ability, but cannot be held liable for illness, injury, or death of a pet in our care that results from circumstances beyond our control.

By booking our services, you authorize us to seek emergency veterinary care for your pet if we are unable to reach you. All costs incurred are the responsibility of the owner.

Please provide the name and contact information of your preferred veterinarian at the time of booking.

We are not responsible for damage to your home or belongings during in-home pet sitting beyond normal wear and tear.

Owners are responsible for any injuries caused by their dog to our staff, other animals, or third parties.

Payment is due at the time of service unless other arrangements have been made in advance.

We accept cash, check, and major credit cards.

A deposit may be required for holiday bookings or extended boarding stays.

Returned checks are subject to a $35 returned check fee.

Rates are subject to change. Current rates will always be communicated clearly before booking.